Frequently Asked Questions

Reservations

  • Reservations can be made online through our website here. We recommend booking in advance, especially for weekends and special occasions.

  • Please check your spam/junk folder first. If you still can't find it, contact us directly via email or phone with your name and booking date, and we'll verify your reservation. Common issues include typos in email addresses or phone numbers during booking.

  • Yes, you will be able to make changes to your reservation via your confirmation email. We'll do our best to accommodate changes, subject to availability.

  • While we can't guarantee specific tables, please let us know your preferences when making a reservation and we'll do our best to accommodate.

  • Groups of 8-11 guests are welcome to make a reservation here. For tables of this size, we require everyone to dine on one of our two set menu options:

    1. Three-Course Choice Menu ($95 per person) - Each guest selects their own entrée, main, and dessert from our à la carte menu. Snacks and sides available to order separately.

    2. Degustation du Chef ($130 per person) - Our five-course chef's tasting menu featuring the best of our seasonal menu.

    For groups of 12 or more, please contact our events team here to discuss private dining options.

  • We accept walk-ins based on availability, but reservations are strongly recommended, especially for dinner and weekends.

  • Credit card details are required to place all reservations, and no deposit is processed on your card. Should you need to reduce the number of guests or cancel your booking, we require at least 24 hours’ notice to avoid a cancellation fee of $50pp + a 2.95% payment processing fee.

  • Yes, our bar area is available for drinks. Walk-ins are welcome subject to availability.

Dining with Us

  • Smith St Bistrot caters for vegetarians, vegans, gluten free, lactose free as well as other allergies & intolerances. We can cater to halal guests, however we unfortunately cannot cater to kosher guests.

    While Smith St Bistrot will endeavour to accommodate requests for meals for guests with food allergies or intolerances; we cannot guarantee completely allergy-free meals due to the potential of trace allergens in the working environment and supplied ingredients.

    Please notify us of any dietary requirements and allergies when making your reservation.

  • Please make note at the time of booking if you plan to bring in a birthday cake for your special occasion. A $5 per person cakeage fee is applicable.

  • Smith St Bistrot’s main dining room is wheelchair accessible.

    However, our Mezzanine and La Vie en Rose are not and guests will have to access these spaces via the staircase. Therefore, groups of more than 7 that require wheelchair access unfortunately cannot be accommodated for.

    Please note in your reservation if you require wheelchair access.

  • Yes, children are welcome and a kids menu is available. Highchairs are available on a first come first served basis.

  • Street parking is available on Smith St and surrounding side streets.

  • The closest tram stop is Stop 19 Johnston Street & Smith Street on Route 86.

Private Events

  • Minimum spend varies by room, day, and time. Please contact our events team via the enquiry form here for current pricing and packages.

  • Events booked in the semi-private space of the Mezzanine, are not permitted to play their own music. If your event is taking place in our private dining room, La Vie En Rose, you may play your own music via your own speaker/sound system.

    If you wish to organise any additional entertainment, requests must be submitted to your event manager for approval prior to the event.

  • Smith St Bistrot has a preferred audio-visual supplier and will be happy to obtain a quote for any of your audio-visual needs. If you wish to bring in your own AV equipment, please provide detailed information to your events manager for review and approval. Please note only events taking place in the private dining room are suitable for AV.

  • If you wish to organise decorations for your event, we will be happy to obtain a quote from our preferred florist, or you can organise your own theming and decorations.

    The request for any additional theming or decorations must be submitted in writing to your events manager for approval at least 7 days prior to the event. Please note we do not allow use of glitter or confetti in any of our spaces at Smith St Bistrot.

Payments

  • Gift vouchers are available to purchase here, and are valid to use at Longrain Melbourne, Matilda 159 Domain, Estelle, Chancery Lane and Smith St Bistrot for 36 months from the date of purchase. These gift vouchers are non-refundable, cannot be redeemed for cash, or replaced if lost or stolen.

    Please note that gift vouchers may take up to 24 hours to be valid and may not be redeemable immediately after purchase.

  • We accept all major credit cards. Cash is also accepted.

  • Please note there is a 10% Sunday surcharge and 15% surcharge on public holidays.

Other

  • We receive high call volumes, especially during service hours. Please leave a voicemail or email us and we’ll get back to you as soon as we can.

  • Contact us via phone or email as soon as possible with details of the item, your booking date/time, and where you were seated.

  • Current vacancies are available to view here. Otherwise, send your CV to info@smithstbistrot.com.au for any roles which aren’t currently advertised.

  • For all marketing and partnership enquiries, please email us at marketing@scottpickettgroup.com.au and a member of our team will be in touch.